Privacy Policy

Last updated: June 29, 2026

This Privacy Policy describes how Solar Balloon Lantern ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://solarballoonlantern.com (the "Site").

1. Personal Information We Collect

We collect various types of personal information to provide and improve our services. This includes:

• Contact Information: Your name, email address, shipping address, billing address, and phone number.
• Payment Information: Details necessary to process payments, such as credit card numbers, debit card numbers, or other payment account details. This information is processed by third-party payment processors and is not stored directly on our servers.
• Order Information: Details about the products you purchase, order history, and preferences.
• Device and Usage Information: Your IP address, browser type, operating system, device identifiers, referring website, pages viewed, time spent on pages, and other diagnostic data.
• Interaction Information: Any information you provide when you communicate with us, such as customer support inquiries or feedback.

2. How We Collect Your Personal Information

We collect personal information through various methods:

• Directly from You: When you create an account, place an order, subscribe to our newsletter, fill out forms, or contact customer support.
• Automated Technologies: Through cookies, web beacons, and similar tracking technologies as you navigate our Site.
• Third-Party Sources: From third-party service providers, such as payment processors, shipping carriers, and analytics providers, to the extent permitted by law.

3. Purpose of Data Collection

We use your personal information for the following purposes:

• Order Fulfillment: To process your orders, fulfill purchases, and deliver products to you.
• Customer Service: To provide customer support, respond to your inquiries, and manage your account.
• Marketing and Promotions: To send you promotional offers, newsletters, and information about our products and services, where you have consented to receive such communications.
• Analytics and Improvement: To analyze how our Site is used, understand customer preferences, and improve our products, services, and user experience.
• Ad Targeting: To deliver targeted advertising and measure the effectiveness of our advertising campaigns on third-party platforms.
• Security and Fraud Prevention: To detect and prevent fraudulent transactions and protect the security of our Site and users.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Third-Party Services That Receive Data

We share your personal information with third-party service providers to help us operate our business and provide our services. These third parties include:

• Payment Processors: Such as Stripe, PayPal, or other payment gateways, to securely process your payments. We do not store your full payment card details.
• Shipping Carriers: Such as USPS, UPS, or other postal services, to deliver your orders.
• Analytics Providers: Such as Google Analytics, to understand how users interact with our Site and improve our services.
• Advertising Platforms: Such as Meta (Facebook/Instagram), TikTok, Snapchat, Google Ads, to deliver targeted advertisements and measure campaign performance.
• Customer Support Platforms: To manage and respond to your customer service inquiries.
• Email Marketing Services: To send newsletters and promotional communications.

These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

5. Cookie Policy

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the Site to function correctly, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: Collect information about how you use our Site, such as which pages you visit most often, to improve its performance.
• Functionality Cookies: Allow our Site to remember choices you make (like your username or language) and provide enhanced, more personal features.
• Advertising/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining information to comply with legal obligations, resolve disputes, and enforce our agreements.

For example, we typically retain order information for a period of [e.g., 7 years] for tax and accounting purposes. Marketing consent data is retained until you withdraw your consent.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion/Erasure: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Object/Opt-Out: You have the right to object to the processing of your personal information for certain purposes, including direct marketing. You can opt-out of marketing communications by following the unsubscribe link in our emails.
• Right to Data Portability: You have the right to request that we transfer your personal information to another organization or directly to you, in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us at support@solarballoonlantern.com.

8. Children's Privacy (COPPA Compliance)

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

9. How Policy Updates Are Communicated

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Information for Privacy Inquiries

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@solarballoonlantern.com